We support product exchange when there is a manufacturer defect, you will have to bear the shipping costs so that we can process the order.
Promotional or discounted products are not refundable.
The returns policy may vary during promotional periods, please check the terms & conditions of the promotion before placing your order.
For the return or exchange of products purchased from any other authorized retailer please contact your retailer directly
Returns Process (excluding Black Friday and other Promotion)
For all returns, please contact us via email for your return label. Please quote your order number and the item that you would like to return and we will inform you of the next steps upon receipt of your email.
Damaged Items
If your items are received damaged, please send a photo with the damaged item along with your order number to our email support with the subject line: DAMAGED.
If you have not received your full order, please contact us via email with the subject line: MISSING ITEM along with your order number.
ABOUT US
Welcome to our online general merchandise store! We are a team of dedicated individuals who are passionate about providing you with the best shopping experience possible. Our store offers a wide range of high-quality products that are carefully selected to meet the needs and wants of our customers.
At our store, we believe that shopping should be easy, convenient, and fun. That's why we have created an online platform that is user-friendly and easy to navigate. You can shop with confidence knowing that we offer secure payment options, fast shipping, and hassle-free returns.
Our commitment to quality is reflected in the products we offer. We work with reputable suppliers and manufacturers to ensure that our products meet our high standards for quality and durability. Whether you are looking for home goods, electronics, fashion items, or beauty products, you can trust that we have the best selection available.
Customer satisfaction is our top priority, and we strive to provide exceptional customer service at all times. Our team is always ready to assist you with any questions or concerns you may have. We value your feedback and suggestions, as they help us improve our services and products.
Thank you for choosing our online general merchandise store. We hope you enjoy shopping with us and look forward to serving you again soon.
SHIPPING POLICY - LOGISTICS PARTNER
1. SHIPPING COST Shipping costs are free nationwide, except some special circumstances that the fee will be charged and the customers will be informed in advance.
2. SHIPPING TIME We pledge to deliver the products within 7 days from the day the order is placed successfully.
3. TERMS OF DELIVERY 3-4 days if customers are in the city and urban area. 4-7 days if the customers are in the remote rural area. Please note that the delivery time will be longer than expected during holidays or when disaster strikes. We hope you understand this situation.
Customers are advised to check the products before paying in order that you can give timely feedback if there is any mistake. If the products are damaged in transit, our shop will be responsible for sending you a new package (same products). You just need to return us the damaged ones.
PRIVACY POLICY - DATA COLLECTION
1. The information we collect
We will collect information about you when you place an order on our website. When you fill your personal information to make a purchase, you will be required to enter the following information: your full name, a phone number and a valid address. You can still access and browse our website without giving your information.
2. What do we do with your information?
We pledges that we only use the information we collect for specific purposes: Call to confirm information for the delivery; improve the customer care service and research the market.
3. Cookies
Cookies are a small piece of data sent and stored on your computer by the web browser while browsing a website. Cookies allow the website or the provider's system to identify your browser and store certain information. We use cookies to understand and store your activities in order that we can meet your needs in the future access.
4. Do we give your information to other people?
We pledge not to sell, trade or use any other forms of commerce to customers' personal information. We collect your information for the only purpose of providing after-sale service to customers of Car seat cover store.
We may be required to disclose personal information of customers in special circumstances related to law or when they violate our Terms of Service.